Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
My printer is HP Deskjet Ink Advantage 3635. Today I bought a printer cartridge bearing serial No. 680 and tried the same in the printer. It didn't work. It shows an error message " incompatible cartridge" .Can anybody help me pls ?
Welcome to the HP Support Community. I'd be happy to assist you with the "Problem with printhead"
Let's try a power reset on the printer
Reset the product
Try the steps in the document -Error Indicates Faulty Ink Cartridge
Hope this helps! Keep me posted.
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