My printer i

[Haneeshbtp]

My printer is HP Deskjet Ink Advantage 3635. Today I bought a printer cartridge bearing serial No. 680 and tried the same in the printer. It didn't work. It shows an error message " incompatible cartridge" .Can anybody help me pls ?

[Jay_G24]

Hi @Haneeshbtp

Welcome to the HP Support Community. I'd be happy to assist you with the  "Problem with printhead"

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document -Error Indicates Faulty Ink Cartridge

Hope this helps! Keep me posted. 

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