My sprocket will not turn on and won't charge. When I plug the charger on the red light comes on and

[DB2121]

The red light comes on when I plug the charger in and just stays red. I have tried pressing the reset button. The red light goes off while the button is held down but comes straight back on again. I have only used it once. 

[Irfan_06]

Hi @DB2121,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It sounds like your HP Sprocket may have a hardware or charging issue. Here are a few steps you can try to resolve this:

1. Check the Charger and Cable

• Ensure you're using the original HP Sprocket charger and cable. If not, use a cable and adapter that meet the correct specifications (5V, 2A).
• Try a different USB cable or adapter to rule out issues with the charging equipment.
• Plug the charger into a different outlet or USB port.

2. Perform a Hard Reset

• Hold down the Power Button and the Reset Button simultaneously for 10 seconds.
• Release both buttons and check if the Sprocket powers on or if the light changes.

3. Leave it to Charge

• Sometimes, the battery can become deeply discharged. Plug it into a power source and leave it to charge uninterrupted for at least 1-2 hours.
• Do not try turning it on during this period.

4. Check for Firmware Updates (If It Powers On)

• If the device eventually powers on, check for any firmware updates via the HP Sprocket app.

5. Inspect for Physical Issues

• Examine the charging port for any debris or damage.
• Ensure the charging cable connects securely to the device.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support