If you are using an iOS device to connect to your sprocket printer , then please update your app to the latest version. Incase you continue facing issues with connecting to your sprocket printer please try to uninstall and reinstall your sprocket app.
I hope this helps.
I am an HP Employee Although I am speaking for myself and not for HP. Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem