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‎09-24-2017 08:06 AM

HP Recommended
Product: Sprocket
Operating System: Android 6.0 Marshmallow
Hi, Please you you tell me if I've forgotten to do something....I have inserted a new pack of zink paper face down with the blue smart card on the bottom. Put the lid back on the printer and turned it on....the blue smart card has not been ejected. I have tried resetting it. And I have tried charging it.
1 REPLY 1

‎09-25-2017 01:24 PM

HP Recommended

Hello, @Tamsinh1 – Greetings!
 

Thanks for stopping by the HP Support Forums! I’d like to help 🙂


I understand that you are having issues with HP Sprocket. Do not worry, try the steps listed here and check: http://hp.care/2pZaFRp


Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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