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Mgarner22
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Message 1 of 2
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Not Pronting

HP Recommended
Sprocket
We have followed all the steps. The iPad says it connected via Bluetooth and. The picture is in the qeure. The printer is doing nothing, has a white light but has not even printed the blue sheet through. Not sure what is going on? Please help!
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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Mgarner22

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you unable to print on HP Sprocket even though it shows it is connected. I would like to help you resolve this issue.

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any hardware or software changes?

Meanwhile:

 

Uninstall the HP Sprocket app and reinstall it from App Store.

If issue persists,

  • Confirm Bluetooth is turned on and paired with your sprocket: If the Sprocket is already paired to your mobile device, turning Bluetooth off and then on might resolve the issue.
  • Move the Sprocket and your mobile device closer together: Bluetooth signals can be weaker at greater distances.
  • Upgrade the Sprocket firmware: Open the HP sprocket app on your mobile device, and then look for a firmware upgrade in the sprocket menu.
  • Reset the Sprocket: On the Sprocket, remove the paper cover, and then locate the reset button. Insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. the Sprocket resets and turns off.

Click here and refer the HP document for more assistance.

 

Let me know how it goes.

Cheers.

 

 

 

 

Sandytechy20
I am an HP Employee

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