My HP sprocket studio was working great and suddenly started to have paper feed errors, the photo sheet is drawn in but then sticks. It happens repeatedly. Have tried all the instructions in support, changed paper, cartridge, reset hardware and no luck. HP is not very helpful.
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The printer is not out of warranty, only purchased 4 months ago. I have set up an account with HP but when asked for serial number it does not recognize it which I find very strange. I have retried it several times and it still says it is invalid. This is why I get stuck for help. I do have a **bleep** number to try and will do that. Thank you for your reply.