Photo gallery

[Elenamicheli]

Hi I have Just purchased a sprocket 200 

i have downloaded the app and conncected my phone to the printer ...the problem is that the printer does  not charge  the photo from the gallery  of my mobile phone. It Will continue raoming and then it Will stop asking me to wait or close the app.

[VikramTheGreat]

Hi @Elenamicheli,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP Sprocket 200 is having trouble loading photos from your gallery through the HP Sprocket app. Here are some steps recommended by HP to troubleshoot and resolve the issue:
 

Step 1: Ensure Your App and Firmware Are Updated

1. Open the HP Sprocket App on your phone.
2. Go to Settings (gear icon).
3. Tap About and check if there’s a firmware update available.
4. If an update is available, install it and restart the printer.

Step 2: Restart Your Printer and Phone

1. Turn off the Sprocket printer.
2. Restart your smartphone.
3. Turn the Sprocket back on and try printing again.

Step 3: Clear App Cache (Android Users)

1. Go to Settings > Apps > HP Sprocket.
2. Tap Storage & Cache.
3. Tap Clear Cache and then Clear Data.
4. Restart the app and try printing again.

Step 4: Check File Format and Size

• Ensure the photo file is in JPEG or PNG format (HEIC images from iPhones might not be compatible).
• Try selecting a different photo from your gallery to see if the issue is specific to one image.

Step 5: Reset the HP Sprocket 200

1. Turn off the printer.
2. Use a paperclip or pin to press and hold the reset button (located inside the paper tray) for 5-10 seconds.
3. Turn the printer back on and reconnect it to your phone.

Step 6: Reinstall the HP Sprocket App

1. Uninstall the app from your phone.
2. Restart your phone.
3. Reinstall the app from the App Store (iPhone) or Google Play Store (Android).
4. Open the app and try again.

If the issue persists, let me know, and I’ll help further!

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Elenamicheli,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Elenamicheli,

We hope you’re doing great. We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away.
 

Take care and have a good day.
 

VikramTheGreat

HP Support