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Tru_1
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Message 1 of 2
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Photosmart 7520 not feeding on scan

HP Recommended
Photosmart 7520
Microsoft Windows 10 (64-bit)

If I attempt to scan a document in the scanner auto feed I get an error message stating the feed has stopped. It takes the page part way and stops. What can cause this?

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DavidSMP
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Message 2 of 2
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HP Recommended

Hi @Tru_1,

 

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with scanning from the ADF.  I will be glad to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

  • Did this happen after a recent power outage or surge?

It looks like a hardware issue with the printer.

For now please try these steps:

  • Please perform all the prescribed steps from this link: http://hp.care/2vASeR8 and check if the issue gets resolved.
  • If it does not please try the relevant steps from this link: http://hp.care/2xvBSuJ to fix copy-related issues.

Then check if it gets fixed. If it continues, then contact HP phone support to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

DavidSMP
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation