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Boomena
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Print preview overturned

HP Recommended
Sprocket plus
iOS 12 - 12.0.1

After the last software update the preview when the photos are in horizontal the preview are overturned.

 

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Kumar0307
HP Support Agent
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@Boomena

 

Welcome to the HP Support Community!

  • Did the update happen on the iOS device or on the sprocket app?
  • Are you using HP Sprocket app to print?

The preview screen:

Take or select a photo in the HP sprocket app, and then edit, print or share your photos from the preview screen.

  • Resize: Use two fingers on the screen to zoom and rotate photos.

  • Edit: Tap Edit or the Edit icon , and then tap the Checkmark when you are done. For more information, see How do I edit my photos in Frequently asked questions (FAQs).

  • Print: Swipe up from the gray bar to print multiple copies or tiles, and then tap the Print icon . See the Print Tiles section for more information.

  • Share: Tap the Share icon  or .

  • Save: Tap the Save icon  or , and then navigate to the folder in which you want to save your photo.

  • View the print queue: Swipe up from the gray bar, and then tap Print Queue.

    NOTE: 

    In iOS, the print queue only displays when it contains photos.

  • Exit: Tap the X.

Alternatively, try reinstalling the HP Sprocket app

Click here to download the app.

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Boomena
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Are you using HP Sprocket app to print? yes I using HP app....

 

It's possible I actived the Crop/Rotat defaut? Because the print preview is rotate .... how does works the quickly action edit? 

 

All devices with my print have this issue and I have restall the app

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Kumar0307
HP Support Agent
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@Boomena

 

Did you try rotating the preview?

Resize: Use two fingers on the screen to zoom and rotate photos.

 

If you have the same issue after re-installing the HP Sprocket application, let us try updating the firmware of the sprocket.

  1. Charge your sprocket battery to at least 50%
  2. Power off your sprocket printer
  3. In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
  4. Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
  5. Power on your sprocket printer
  6. Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
  7. Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.
  8. Now, try to print and check the preview.

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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