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‎02-11-2023 09:10 PM - last edited on ‎02-12-2023 12:35 PM by Retired

HP Recommended

Hello I am a very angry and very livid customer. I paid a lot of money for this sprocket select printer but I had just opened it today brand new and it does NOT print pictures only blanks. I understand and have read how to load it correctly. I AM loading it correct. (Hp side down). I have reset the device multiple times. I have updated firmware and app. I have the right paper. I am doing everything correct.  I want to know why you sent me a device that does not do what it’s supposed to. That’s it. 

 

 

 

 

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1 REPLY 1

‎02-22-2023 10:51 AM

HP Recommended

Hi @VeryLivid,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



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