cancel
Showing results for 
Search instead for 
Did you mean: 
Msilvis
New member
1 0 0 0
Message 1 of 2
1,839
Flag Post

Printing blue zink paper

HP Recommended
Sprocket

The printer is printing the zink paper, each time I print. Is it supposed to?

I am using HP paper and a new pack.

0 Kudos
Tags (1)
1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,088
Message 2 of 2
Flag Post
HP Recommended

Hi! @Msilvis, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand when you print from your printing it is using zink paper on every print job.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

As you mentioned when you print from your printing it is using zink paper on every print job.

 

HP sprocket printer is designed to print using the zink paper, So it is natural while printing it uses the zink paper.

 

The zink smart sheet is used to calibrate the printer for best print quality and cleans the paper path.

 

Refer the video instructions from HP to know more information about setting up the sprocket printer. Link: https://www.youtube.com/watch?v=aTM1EumwFFM

 

Please, the few steps recommended below.

 

Use these recommendations to help improve print quality.


Use genuine HP ZINK® Sticky-Backed Photo Paper. ZINK® makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP. HP recommends using HP ZINK® Sticky-Backed Photo Paper for best results. To purchase genuine HP ZINK® Sticky-Backed Photo Paper, go to the HP Sprocket homepage. You can also purchase genuine HP ZINK® Sticky-Backed Photo Paper from other retailers.
Clean the output rollers with the blue HP ZINK® Smartsheet from the same pack of photo paper currently in the printer. Load the blue HP ZINK® Smartsheet into the input tray with the barcode facing down and the photo paper with the print side facing up, and then send a print job.
   NOTE:
Load photo paper with the Smartsheet to avoid an Out of Paper error message.
Update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update.
Allow the printer a few minutes to cool down between print jobs.
When the printer becomes too warm, a Cooling down... Sprocket needs to cool down before printing another job. Wait to send another photo. the message might display on the HP Sprocket app. Tap OK to clear the message.
Store the photo paper in a cool, dry place and avoid contact with water. If water spills on a photo, wipe it away as soon as possible to prevent damaging the photo.
Use clean, wrinkle-free photo paper. Avoid loading wrinkled or curled photo paper into the printer.
Make sure images have a minimum resolution of 818 x 1258 pixels per inch (ppi) for optimal print quality. Screen-captured images from your mobile device might not have sufficient resolution for optimal print quality. See your mobile device manufacturer for more information.

 

If the issue still persists try resetting the printer and update the printer firmware.

 

1.    Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit.  (Reset instructions in the support doc HERE)
2.    Plug in the Sprocket unit with the provided micro-USB cable.  Connect to either a computer USB port or USB wall charger.
3.    Allow the Sprocket unit to charge for 10 minutes.  Note:  A call back may be required in these instances.
4.    Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
5.    A white LED should illuminate on the rear of the unit if power up is successful.
6.    Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
 

 

If the issue still persists try updating the sprocket firmware from the sprocket app and check if it helps.

 

Open Sprocket app go to menu-->Sprocket---> Printers; A blue firmware update link will be present if an update is available.

 

Refer this article to further troubleshoot print quality issues with your sprocket printer.

 

 

Please mark my post as accepted solution if you feel I have answered your query.

 

Hope this answers your query!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation