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    Fix HP Printer issue in macOS

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Printing issue

HP Recommended
HP SPROCKET 200
iOS

Hi, I recently bought the Hp Sprocket 200 and this is the second time I am using it. This problem did not occur the first time, but the printed photo looked stained and it occurred for all four photos. I tried troubleshooting it with the blue smart sheet but it did not help with the problem at all. I upgraded the hardware just before using the second time. Does it have anything to do with that? 

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Hi @JY1u1,

 

I'd like to help!

 

Try the below suggestions-

 

Clean the Sprocket paper path rollers

Dirt and debris on the paper path rollers can cause print quality issues. Use the colored Print Quality Card (formerly the Smartsheet) from the same pack of HP ZINK photo paper currently loaded in the Sprocket to clean the paper path rollers.

NOTE: 

To avoid print quality issues, do not use a colored card from a different pack of photo paper.

  1. Remove the Paper Cover, and then remove any photo paper from the input tray.

  2. Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.

  3. Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.

  4. Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card.

    If the Sprocket does not automatically detect the colored card, send a print job to manually start the cleaning process.

If the print quality is still unacceptable, continue to the next step.

 

Other things to try

The following tips might help improve print quality.

  • Make sure the lighting is sufficient to clearly see the subject of your photo. Use the flash on your mobile device to improve the photo quality.

  • Use the HP sprocket app Autofix feature. On the print preview screen, tap Edit or the Edit icon , and then tap the Autofix wand  or . The app adjusts the photo automatically. Tap the Checkmark  to save the changes, and then tap the Print icon .

  • Use the HP sprocket app to adjust photo contrast and brightness. On the print preview screen, tap Edit or the Edit icon , and then tap the Adjustments icon . Adjust the brightness and contrast, tap the Checkmark  to save any changes, and then tap the Print icon .

  • Allow the Sprocket a few minutes to cool down between print jobs.

    When the Sprocket becomes too warm, a cooling down message might display on the HP sprocket app. Allow the Sprocket to cool, and then tap OK to clear the message.

  • Store the photo paper in a cool, dry place and avoid contact with water. If water spills on the photo paper, wipe it away as soon as possible to prevent damaging the photo paper.

You may refer -Improving Print Quality

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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