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Prints printing with a red tone

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Iphone 6S
iOS 12 - 12.0.1

I’ve been printing with the HP Sprocket and every print has had a red undertone to it. I have tried everything listed on the FAQ’s of your website and still nothing has changed. Could you please advise me onto how I can resolve this issue. 

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A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.
Since you have tried all possible steps available in this document, i'm afraid its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. I've send you a private message with instructions on how to contact your regional HP Support. Could you please check your inbox on the forums page for the private message.
Have a great day!


I am an HP Employee

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