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LadyRagnarok
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Re: Connection problem with HP Sprocket

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Having the same issue with the sprocket plus. I’ve used it plenty of times before. 

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TEJ1602
HP Support Agent
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@LadyRagnarok, Welcome to HP Support Community!

 

If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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