I updated my frameware on my sprocket and now it's asking for a smartsheet, I had loaded the paper into the cartridge a few weeks ago and I don't have the zinc sheet anymore; plus it had already scanned it previously. Now I cannot print and I'm unsure of what to do. Do I have to buy more paper and does this mean the paper that's already inside (about 6/7 sheets) will get wasted?
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and want to assist you. I understand that you are having printing issues with your new HP Sprocket. I will certainly do my best to find you a solution!
The blue Smartsheet calibrates the printer to each specific pack of HP ZINK paper. Additionally, it helps to remove any dust or debris from the paper path that may impact print quality.
Overall, using the Smartsheet will ensure you're getting the best print quality out of your Sprocket printer. As you said, you're able to still print without loading it, but your print quality won't be tuned to the specific paper variances that can occur from pack to pack.
If you don't have the Smartsheet available, I would suggest the next thing would be contact our HP phone support.
You shouldn't need another smartsheet to continue printing the remaining sheets you have available. You can acknowledge the message and continue printing. Just load the blue smartsheet when you purchase your next package of paper.
***I am an HP employee***
The comments above represent myself and do not reflect the opinions of HP.
If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂