Sprocket 200 blinking red when connect to charger and won’t switch on

[h_shuttle1]

Can anyone help? When I connect to charge it, I just get a blinking red light. I left it charging for many hours but it just keeps blinking and won’t switch on. I tried a different lead and plug but still the same. I have tried the reset suggestions and can’t check for firmware updates on the App as the App can’t connect to the printer. I bought it in 2019 and was only used a couple of times and has been sat in a drawer since. It worked perfectly the last time it was used. It’s out of warranty so wondering what I can do to resolve this issue. 

[Dilip_18]

Hi@h_shuttle1,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing power issues with the HP Sprocket 200 Printer not turning on. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[h_shuttle1]

Thanks for the reply but I had already looked at the links provided. There doesn’t seem to be any support on these for Sprockets. I just want a UK support contact who can advice me if there is a way to have this repaired out of warranty. 
It feels like I’m just going round in circles trying to get help. 

[Dilip_18]

Hi@h_shuttle1,

Thank you for responding, I appreciate your time and effort.

I apologize for the Inconvenience. You can call our HP local qualification team.  44-0207-660-0596 Premium Option 1 UK day hours (hours and phone number for a direct transfer) 8:30am -6:59pm

Please feel free to contact us here anytime you need any further assistance.

Have a great day!