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R_1075
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Sprocket 2000 not connecting to bluetooth

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I have a hp sprocket 2000. At first it worked fine for the first time, it printed and i had updated it to the latest firm however i left it to charge and i came back to use it to then find out it had disconnected so i tried to reconnect it. As it wasn’t reconnecting i decided to delete the app and reset the sprocket. It still will not connect via Bluetooth and will not even appear as an option on my screen.  I only bought it today and am disappointed in this. Is there any way i can fix it

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Riddle_Decipher
HP Support Agent
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@R_1075

I suggest you follow the below steps to resolve the issue:

After sending a print job to your Sprocket, the print job does not print.

Make sure the Sprocket is charged, connected to your mobile device over a Bluetooth connection, and the Sprocket firmware is up-to-date.

 

Step 1: Turn on the Sprocket and check battery status

The Sprocket might have turned off or the battery might need to be charged. Use the HP sprocket app to check the battery status, and then adjust the Auto Off setting.

  1. Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.

  2. Tap the Menu icon , and then tap sprocket.

  3. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  4. Under the Status section, locate Battery.

    • If the battery charge is 25% or higher, continue with these steps.

    • If the battery chage is 24% or lower, charge the battery for 30 minutes, and then continue with these steps.

  5. Tap Auto Off to change when the Sprocket turns off, if necessary.

If the issue persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (STEP 2 ONWARD)

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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