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Sprocket Pairing with Apple iphones or ipads

HP Recommended
iOS 12 - 12.0.1

Has anyone solved this sprocket pairing issue where the app won't recognise the device but you can't update the firmware unless you connect with a device. I have followed all other threads of conversation and nothing has worked. Yes I know that you can't pair with more than one device, I have reset the printer, I have made each device where attempts have been made 'forget' the sprocket, I have turned all bluetooths off on other devices.....blah....blah....blah.


Has anyone solved the issue or have a local HP phone number or location to get HP support in Townsville.

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HP Recommended


Contacting HP Support in Australia can be done by filling below form, then you will be provided with the phone number:

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If my post resolve your problem please mark it as an Accepted Solution 🙂
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