Sprocket Select printing blanks

[xannikinsx]

I recently purchased a Sprocket Select and have not been able to print anything from it so far.

All attempts have had blank prints come out. I have tried following steps to reset the printer as found in other forum replies, factory reset, restarting my phone and have even tried loading a new pack of photo paper, none of which have worked.

Has anyone had the same issue and been able to resolve successfully?

Related links that I've looked at already:

https://h30434.www3.hp.com/t5/Sprocket/HP-Sprocket-Printing-Blank/td-p/6787891

https://www.facebook.com/watch/?v=1389726534486305 

[Dragon-Fur]

@xannikinsx 

Welcome to the HP Community Forum.

The Sprocket line was moved to its own Support portal.

It does seem USA-centric -- there is an email with the submission menu to contact Support -- I would guess this might work if the straight submission of your request does not do so.

 Start Here:

HP Sprocket - Information and Support for Sprocket printers 

See the information for each of the listed Sprocket printers.

Scroll to the bottom for Support options.

and...

Main Support site for HP Sprocket - troubleshooting, how-to, information

Sprocket Website – How-to, FAQ, and more

HP Sprocket Photo Printer - Support

And

HP Sprocket Select Photo Printer series

What else?

I will forward your question to our moderator team for review and possible escalation.

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