Sprocket Studio Printer Jam

[VictoriaAl]

I have a Sprocket Studio Printer that keep saying it has a paper jam, when it does not. I have read all online help and cannot seem to find a solution for my printer. I let it run and run while it says it’s trying to clear the paper jam (which is non existent). 
Then while trying to contact support, I can’t because it doesn’t recognize my serial number. I would really appreciate help, this printer is expensive and maybe a way to speak with someone regarding my printer issues.

[Jay_G24]

Hi @VictoriaAl,

I'd like to help!

I understand you are facing a paper jam issue.

Try the steps below to resolve the issue -

During a print job, the printer stops feeding photo paper. A Paper has Jammed message displays in the HP sprocket app and the Status Indicator light blinks red.

1. Wait while the printer attempts to clear the paper jam.

2. Remove any ejected paper from the front or back of the printer.

3. Open the paper tray cover.

   

4. Remove any loose photo paper from the paper tray, and then check for and remove any bent, wrinkled, or torn paper.

5. Hold the photo paper by its sides, and then reload it into the paper tray with the HP logos facing down.

   NOTE: 

   Loading more than a single pack of photo paper can cause paper jams and printing issues.

   

6. Close the paper tray cover.

7. On the HP sprocket app message, tap Resume to start printing.

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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