Sprocket Studio printer keeps giving paper feed errors.

[Curt711]

Did factory reset, latest firmware, new photo paper, new printer cartridge,  Nothing obviously jammed in the feed path....      no joy.    How to resolve???

[A_Gayathri]

Hi @Curt711,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Curt711]

It’s 3MP72A.   Sprocket Studio.

thank you for any help!

[A_Gayathri]

Hi @Curt711,

Thank you for your reply
 

HP Sprocket Studio printer is consistently giving paper feed errors despite trying a factory reset, updating the firmware, using new photo paper and cartridges, and checking for obvious jams, here are a few additional steps you can try:
 

• Check Paper Alignment: Ensure that the photo paper is properly aligned and loaded in the paper tray. The paper should be aligned with the paper guides and not exceed the maximum paper capacity.
• Inspect Paper Tray: Make sure the paper tray is correctly inserted and that there are no obstructions. Sometimes, even small misalignments can cause feed issues.
• Clean the Feed Rollers: Dust or debris on the feed rollers can cause paper feed errors. Gently clean the rollers with a lint-free cloth slightly dampened with water. Avoid using any cleaning agents or excessive moisture.
• Verify Paper Type and Size: Ensure you are using the correct type and size of paper for your Sprocket Studio printer. Using non-compatible paper can lead to feed errors.
• Update Printer App: Make sure the HP Sprocket app on your iOS device is updated to the latest version. An outdated app may cause issues with printer communication.
• Reboot Printer and iOS Device: Power cycle both the printer and your iOS device. Sometimes, a fresh restart can resolve communication and feed issues.
• Check for Firmware Updates: Even if you believe you've updated to the latest firmware, double-check the HP website or the HP Smart app for any newer updates that may have been released. Update the firmware on an HP printer
• Test Different Paper Packs: Try a different pack of photo paper to rule out the possibility of defective paper.
   
  Refer to this document: HP Sprocket Studio User manual 
  
  I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 
 

Gaya1239 

HP Support