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Sprocket charging

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Should  we be able to charge my daughters sprocket using  a standard phone charger ? 

cant find the cable that accompanied the device  and  left it charging over night (using one of the multitute of generic charging cables  we have accumulate ) and hasn't charged.

Her friends who also have sprockets tell us they charge theirs using standard cables.

None of the standard cables we have seem to insert all the way into the port  - so not sure of the port is damaged (from a cable being forced in upside down etc )  or if I should try to get hold of a new charging cable specified for Sprocket ?




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Welcome to HP Community


I have gone through your Post and I understand your concerns


HP recommends using the correct AC Adapter for each Products because using a different Power Supply Adapter might damage the Product due to voltage /  Power difference


If you do not have the AC Adapter and misplaced it, I suggest you contact HP Support to get one


Click on this link - and select your Country to get the Contact details for HP Support


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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