Sprocket does not recognize paper

[085976]

I have accidentally bought canon zink paper for my sprocket (which I have had for 4 years). It does not recognize the paper and insists to add "quality paper". I keep putting in the blue card first which gets processed but when it comes to the actual white sheets, it stops working. I have also restarted it and it worked for a few sheets but generally, it stops working and says it's "out of paper". 

[sandytechy20]

@085976

Welcome to the HP support community.

I understand that sprocket is not picking up paper, I am glad to assist you.

It is recommended to use HP Zinc paper in this Sprocket.

However, follow these steps and check if you are able to fix the issue:-

• On the HP sprocket app, touch OK to clear the error message.
• Turn off the printer.
• Remove the top cover by sliding it away from the output slot, and then set it aside.
• 

1. Slide the top cover
2. Remove the top cover

• Remove any loose photo paper from the input tray.
• Reload the HP Sprocket Photo Paper with the blue card. Make sure the blue card is on the bottom of the stack with the barcode facing down, and the HP Sprocket Photo Paper with the HP logos facing down.
• NOTE:Keep the blue card until you are done with all 10 sheets, and then discard it.
• 
• Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
• Align the top cover
• Slide the top cover
• Turn on the printer, and then resend the print job.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.