cancel
Showing results for 
Search instead for 
Did you mean: 
Gallonsofink
Level 1
6 3 0 1
Message 1 of 3
544
Flag Post

Sprocket does not work on iOS 11.2 very sad. Works perfect on old android

HP Recommended
Sprocket
iOS
Plz fix. I am considering returning it if it does not work on my iPhone
0 Kudos
Tags (2)
2 REPLIES 2
Barachiel
Retired
Retired
6,247 6,228 314 468
Message 2 of 3
Flag Post
HP Recommended

Hi @Gallonsofink ,

 

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you are facing issues with the sprocket app on Ios 11.2.

 

There is a firmware update to be released soon which would fix this issue. Please wait for a while, for that firmware to be tested and released.

 

Thanks for your patience and understanding. 🙂

Barachiel
I am an HP Employee

0 Kudos
Spectre_Envy
Level 5
Level 5
145 145 10 28
Message 3 of 3
Flag Post
HP Recommended

Hi @Gallonsofink - 

 

Sorry to hear about the issues you encountered with connectivity through the sprocket app.

 

It sounds like you need to "update" your version of the Sprocket iOS app, then attempt a firmware update on your device.  You should be running app version 2.03.1 on your phone.

 

A more detailed set of instructions for how to resolve this issue are contained in the support document here:

 

https://support.hp.com/us-en/document/c05300073

 

Hope that helps...

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation