cancel
Showing results for 
Search instead for 
Did you mean: 
Emilie1910
New member
1 0 0 0
Message 1 of 3
1,311
Flag Post

Sprocket error message (26:3D)

HP Recommended
Sprocket
Other

Hi, all. Hope you can help.   I love my Sprocket and am able to sync it to my iPhone, but not to my iPad.   Every time I attempt to sync the error message is:

 

pairing unsuccessful 

HP Sprocket (26:3D) is not supported.

 

Any suggestions on why this is occurring?  Is it truly not Supported?

 

Thanks for any insight!

0 Kudos
2 REPLIES 2
ShlomiL
Level 17
Level 17
31,912 31,622 5,439 12,745
Message 2 of 3
Flag Post
HP Recommended

H,,

what iOS version do you have on your iPad?

 

do you make sure to UnPair the printer from your iPhone first or turn off its Bluetooth prior trying to pair it with your iPad?

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
MTEJ
Level 2
Level 2
17 17 1 1
Message 3 of 3
Flag Post
HP Recommended

Hello,

 

Please check the printer specifications and supported mobile operating systems in the link :

http://h10032.www1.hp.com/ctg/Manual/c05280005

 

Also make sure you disconnect your iphone from sprocket before connecting it to ipad.

 

Hope this helps.

 

 

MTEJ
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation