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02-07-2017 09:54 AM - edited 02-07-2017 09:55 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you are looking for assistance on printing from the sprocket.Thank you for sharing the issue details. I will certainly do my best to help you.
If you cannot connect your printer to your mobile device and it does not turn off when you press the power button, reset the printer with a straight pin to clear any errors.
Locate the reset button near the charging port.
Figure : Locating the reset button
Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
Press and hold the power button until the Status Indicator light is solid and white.
The printer is now ready to print.
For additional information: Click here
Please complete the steps and let me know the outcome.
I'll be eagerly waiting to assist you with same, cheers 🙂
Have a nice day.
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