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- HP Community
- Printers
- Sprocket
- Sprocket is not connected via BT on Android 7.0

Create an account on the HP Community to personalize your profile and ask a question
12-07-2017 03:55 PM
12-09-2017 07:57 AM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand the sprocket is not connected via BT on your Android 7.0,
I'd like to thank you for the detailed description of your concern,
as you have ensured I don't have to ask any more questions, that said, I see that you've done everything that could possibly resolve the issue and since the issue persists, I recommend you Contact HP to have the sprocket either repaired/replaced:
HP Support can be reached by clicking on the following link:
* Open link: www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
If you would like to thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on the "Accept as solution".
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
12-09-2017 01:54 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad I could contribute towards identifying and leading you towards the solution for this concern.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And select Accepted as solution to help others find the same solution as you have.
Take care now and do have a fabulous week ahead. 🙂
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
12-10-2017 01:26 AM
12-10-2017 02:37 PM - edited 12-10-2017 02:37 PM
Thank you for responding,
It's great to have you back 😉
I'm glad that worked,
If you need any assistance, remember we are here to help.
If you would like to thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on the "Accept as solution" button.
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.