Sprocket printer

[Anicole1912]

I️ bought a hp sprocket printer and did everything I️ was supposed to. My iPhone 7 Plus connects to the printer but will not send the picture to the printer to print. The screen pops up saying it’s sendimg to the printer but never prints. 

[The_Fossette]

Hi @Anicole1912,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues printing with your iPhone.

Don’t worry, I assure you I will try my best to get this sorted.

Please go through the below service guide for HP sprocket and check if it helps.

http://hp.care/2sKn48Z

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Anicole1912]

I had to restore my iPhone to the 11.1 update before my printer would work thru my iPhone. Now it works fine.

[The_Fossette]

Hi @Anicole1912,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!