cancel
Showing results for 
Search instead for 
Did you mean: 
SoccerStar101
New member
1 0 0 0
Message 1 of 2
160
Flag Post

Sprocket printing 1 photo behind selected photo

HP Recommended

Whenever I try to select a photo and print it, it always prints the photo that I previously selected to print (which it never printed before).  So, it is always printing 1 photo behind what I have selected.  Please help, thanks!

0 Kudos
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 2
Flag Post
HP Recommended

@SoccerStar101,

 

Welcome to the HP Support Community!

 

I recommend you upgrade the Sprocket firmware and check if it helps.

 

Here is how it is done.

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Under the Status section, locate Battery.

    • If the battery charge is 25% or higher, continue with these steps.

    • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

  6. In Printer Settings, look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the firmware is up-to-date.

If you continue facing the issue, then uninstall the Sprocket app from the phone and then reinstall it and check.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation