We bought a Sprocket, combined with a iPhone8, and all seems to match well. However, the prints consists of too much red/rosa in it. Theay are nog the same as the original picture on the phone. We can't find a setting to change this.
Perform instructions from Step 1 to step 5 and check if the issue gets corrected. The firmware update is important.
If the issue persists, reset the sprocket by following instructions from this FAQs link: https://support.hp.com/in-en/document/c05241268 (HP Sprocket Photo Printers - Frequently Asked Questions (FAQs) and follow instructions from the section “How do I reset my printer?”
This should nail it for you.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post aKudos for my efforts to help. Thank you and have a great week ahead. 🙂