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JennyLyt
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Sprocket prints 2 copies of everything

HP Recommended
Sprocket
iOS
My sprocket prints 2 copies of everything, tried reseting it, still the same. Please help!

Thanks in advance!
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Dvortex
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Hello, @JennyLyt – Hope you are well 🙂


Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!


I understand that you are having issues while printing with your new HP Sprocket. I will certainly do my best to find you a solution!

 

Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.

 

If the issue still persists, then uninstall the HP Sprocket app, restart your iOS device and then reinstall the Sprocket app. Now, try printing and check if that helps.

 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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