We just used it for the first time. The first pucture came out ok, but the second one not. It is one with an almost white background and white clothing but sprocket prints it out in blue. You can also see that the whole right side(the edges) are also tintet in blue and the face looks blurry.
Welcome to HP Consumer Support Forum. I am happy to assist you!
Please try the below mentioned Troubleshooting steps and let me know if this helps you resolving the issue.
First of all, I would like to inform you that the alignment or calibration sheet is must to get the printer calibrated to the best quality mode. The alignment or calibration sheet should be placed for every stack (10 Pages). In case, if you dont have the alignment sheet, the alignment sheet will come with every set of papers you purchase. Please follow the below mentioned troubleshooting steps if the issue still persists
Step 1 : please make sure you have the alignment placed in the paper tray. So, that the printer would be calibrated to the best quality mode.
Step 2 : In Case, if the issue still persists, Please go the sprocket application on the mobile, Please click on the firware updates on the left pane. Please update the firmware.
Step 3 : Please turn off the printer and turn it back on.
Step 4 : Please place the alignment sheet one more time and then try printing.
We hope this helps you resolving the issue
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hi i have recently bought the sprocket plus and my pictures are printing out with a blue tone to it and it makes the pictures very dark . i have tried everything the website has suggested and it is still coming out blue.