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Sprocket says cover is open when it is closed. Printer won’t work!!

HP Recommended
Sprocket 2-in-1 printer

Getting error message saying cover is open and the cover is closed. Help!

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HP Support Agent
HP Support Agent
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HP Recommended



I suggest you try resetting the Sprocket and check if that helps


Remove the Paper Cover and locate the pin-hole near the Paper Tray. Insert a straight pin into the hole to press the Reset Button until the printer turns off. Restart the device.


You can refer to page 2 in the User Guide:


Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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