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03-31-2022 06:25 AM
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing no power issues with the HP Sprocket Printer and not able to register using the serial number.
As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.
Please reach out to the HP Technical Support team in your region regarding the service/replacement options.
Click on this link - https://support.hp.com/us-en/contact-hp
For any hardware issue or repair please click on the link Phone Assist Worldwide
Hope this helps! Keep me posted.
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Have a great day!
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