cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
GeorgieDee333
New member
1 0 0 0
Message 1 of 2
272
Flag Post

Sprocket will not load some images

HP Recommended
Sprocket 200 Printer
Android 6.0 - 6.0.1 Marshmallow

Some of the photos prexisting in my gallery will not load for printing. 

Other images from the same folder will work, so it is not a folder glitch. The Bluetooth is connected. The paper is in. All ware is uptodate and batteries are charged. 

I have also checked file sizes, bigger sized and smaller sized images have worked, so it's not an issue with that either.

And I have turned everything off and on again.

 

Is this just an unfortunate glitch? 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
28,470 21,717 1,528 1,453
Message 2 of 2
Flag Post
HP Recommended

@GeorgieDee333

 

Welcome to HP forums, I see that your sprocket does not print some images and you have tried multiple troubleshooting steps.

 

Reset the sprocket device.

  1. Make sure the printer is on.

  2. Remove the paper cover.

    Opening the paper cover

  3. Locate the Reset button.

    Locating the reset button

  4. With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.

    The printer resets and turns off.

  5. Replace the paper cover, and then turn on the printer.

You can also refer this HP document for more steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation