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RKC2
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Sprocket won’t charge

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2-in-1 Sprocket
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I have a new Sprocket that worked for 20 minutes and now will not charge. I found an old post and tried the reset button inside the printer but that didn’t work. Any other tips? 

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Betty0610
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Message 2 of 4
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@RKC2

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Have you tried charging with a different wall outlet or a different adapter?

 

If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps.

 

https://support.hp.com/in-en/document/c05660842

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Lea1975
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Message 3 of 4
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I have a Sprocket that will not charge, and I’ve tried different outlets. I’ve also reinstalled the HP Sprocket app as well as the printer on the app and there’s no firmware update.

 

When the Sprocket is plugged in, the battery life is showing as 100%, but when I remove the cord from the outlet, the battery life immediately drops to 6%. HELP!

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Raj1788
HP Support Agent
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Message 4 of 4
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@Lea1975

Thank you for joining the HP Community

 

This could be a hardware issue.

 

I would personally suggest you contact our HP Support for one on one interaction. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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