cancel
Showing results for 
Search instead for 
Did you mean: 
EMOC
New member
1 0 0 0
Message 1 of 2
330
Flag Post

Sprocket won’t connect to phone, HP says it is rust

HP Recommended
Sprocket 200

My Sprocket 200 is 18 months old and has stopped connecting, it doesn’t come up in lists on any phones. I have tried redownloading the app, turning off my mobile internet and wifi, resetting the sprocket, factory resetting. I followed instructions to forget the device and it never came back. HP have said that it is likely that the Bluetooth connector has gone rusty because it wasn’t frequently used, but it has been kept in a protective case in a drawer and isn’t that old, and there was no warning about frequently using. HP are refusing to help because it’s apparently not a fault that hardware breaks after a year- is there anything else I can try? They keep saying to just buy another one. 

0 Kudos
Tags (1)
1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
26,785 26,658 1,466 1,537
Message 2 of 2
Flag Post
HP Recommended

@EMOC

 

Welcome to HP support community.

 

 

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation