Sprockets won’t turn on

[Avago19]

Sprocket will not turn on.

left on charge, red led on when charge lead plugged in.... still won’t turn on.

purchased for Xmas 2017 present.

pls advise?

[KrazyToad]

@Avago19

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that the HP Sprocket is not powering on and the charging LED is Red

I'd like to help.

Try Resetting the HP Sprocket

1. Turn on the printer.

2. Locate the reset button near the charging port.

   Figure : Locating the reset button

   

3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

   The printer resets and turns off.

4. Turn on the printer.

If the issue persists, I would suggest you contact our Phone Support for Service Options

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted if you need further assistance

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[Avago19]

I’m struggling with step 1 of your suggested solution. If you read my issue you will see the shpock won’t turn on. Please advise on next steps.

[KrazyToad]

@Avago19

This definitely is a Hardware issue. Please contact our Phone Support for Service options

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you 🙂