• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎02-08-2020 01:19 AM

HP Recommended
Product: Sprocket plus/200

I have both sprocket plus and 200 models both of which are regularly used. Is it possible to switch  between the two from within the sprocket app without having to pair and unpaired?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2020 09:31 AM

HP Recommended

@Jimedge

 

Connect the sprockets to your phone. 

 

Launch the HP Sprocket app and tap the Menu icon .

 

 

Tap on Sprocket > Manage Printers. 

 

 

Let me know how that goes. 

 

 

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-10-2020 09:51 PM

HP Recommended

Hi @Jimedge

 

Welcome to the HP Support Community. I'd be happy to assist you with the HP Sprocket. 

 

To better assist you - Are you using Android phone or iOS? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎02-11-2020 12:24 AM

HP Recommended

I am using a Samsung phone and have both Sprocket Plus and 200 models. In order to switch from one to the other I have to  uninstall and then reinstall the Sprocket app and go through setup each time. I have tried to use the 'add printer' dialog from within the app, but this prompts me to first delete the current printer and will not allow me to proceed unless I do so. If it is possible to switch printers from within the app then the process for doing so is well hidden.

Was this reply helpful? Yes No

‎02-13-2020 09:31 AM

HP Recommended

@Jimedge

 

Connect the sprockets to your phone. 

 

Launch the HP Sprocket app and tap the Menu icon .

 

 

Tap on Sprocket > Manage Printers. 

 

 

Let me know how that goes. 

 

 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.