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‎08-23-2019 08:35 AM

HP Recommended
Operating System: iOS

Just recently my Sprocket app stopped opening it would not open whatsoever even when i deleted the app and redownload the app and it still doesnt work  

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2 people had the same question
3 REPLIES 3

‎08-26-2019 08:45 AM

HP Recommended

@cptg, Welcome to the HP Support Community!

 

Which version of iOS are you using?

check for any software updates on the iOS device

Click here to know how. Once done, follow these steps:

  1. Charge your sprocket battery to at least 50%
  2. Power off your sprocket printer
  3. In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
  4. Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
  5. Power on your sprocket printer
  6. Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
  7. Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎08-26-2019 01:29 PM

HP Recommended

I currently have the iOS 13 beta I am able to open the app on my other phone but unable to open this app on my current phone. I’ve tried following the steps but it does not work 

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‎08-27-2019 06:54 AM

HP Recommended

@cptg

 

iOS 13 is still in the testing phase and the sprocket app may not work on it. I suggest you use the app on an iOS 12.4 device or below.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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