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01-06-2019 09:00 AM
Hi, I know this is a stupid question and I suppose irrelevant as long as the printer still prints, but it would be nice to know. When I take the lid off the printer no red light comes on and it use up previously, and when I print the lights dims which is fine but it then seems to jump and flicker. Is this a problem with the printer or just me ?
01-08-2019 03:42 AM
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the LEDs on your Sprocket printer.
Don't worry, I'm here to help!
Let's try these steps -
Step 1 Update the printer's firmware -
Make sure your mobile device is connected to the Internet and then open the HP sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update.
Step 2 Reset the printer -
Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart. When you complete a hardware reset, your personalized settings will not be reset (Custom Name, Personal Color, etc.).
To learn more about the Status LED Indicator Light, please refer to page# 2 of the service guide.
Hope this helps!
Let me know how that goes.
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I am an HP Employee
01-09-2019 07:08 AM - edited 01-09-2019 07:10 AM
Thanks for trying. This would confirm a hardware issue. I have sent you a private message with the service options for your printer.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Let me know.
I am an HP Employee