Very poor print quality

[Nevedev]

My sprocket is printing very poor quality photos. They are blurry and are off colour. I have followed all the steps to try to fix it like updating the firmware and using real zinc paper but the quality is still very poor.

[senan6806]

@Nevedev

A warm welcome to HP Support Community!

Since you have tried all possible steps available in this document, I'm afraid, it's a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!

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Have a great day!