Viewfinder not closing

[Mickey27]

Viewfinder is not closing, I’ve tried turning on the camera, it just made a sound while trying to close the viewfinder. Please assist.

[TEJ1602]

@Mickey27, Welcome to HP Support Community!

Here's all you need to know about the viewfinder:

Turn on Camera Mode by opening the Viewfinder, and then take an instant photo.

1. Load HP Sprocket Photo Paper.

2. Turn on the Sprocket, and then press down on the Viewfinder.

   The Viewfinder opens.

      CAUTION:

   Do not pull up on the Viewfinder or try to pry it open. This can break the locking mechanism.

   1. Press down on the Viewfinder

   2. The Viewfinder opens

3. Raise the Viewfinder to your eye, and then press down on the Shutter button.

   The instant photo prints.

   

Refer to Page.5 of your product's user guide for more details: Click here

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mickey27]

Hello,

Thank you for the reply. I have tried your suggested instructions but it’s still not working. Is it something to do with the locking mechanism? I tried to gently push the viewfinder to close but it sprung up again. 

[TEJ1602]

@Mickey27

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!