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Rivera78
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Viewfinder will not close

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My husband gave me this hp sprocket 2 in 1 camera for christmas but the viewfinder is stuck open... I went read your hp document but it had no information on stuck view finder

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Riddle_Decipher
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@Rivera78

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you are stuck at the viewfinder as it no longer closes,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you attempted to reset the printer and try again?

 

If not, here's what you need to do:

If the Sprocket does not print when you send a print job or turn on when you press the power button, reset the Sprocket with a straight pin to clear any errors.

  1. Turn on the Sprocket.

  2. Remove the paper cover by sliding it away from the output slot, and then set it aside.

    1. Slide the paper cover

    2. Remove the paper cover

  3. Locate the reset button.

  4. Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The Sprocket resets and turns off.

  5. Turn on the Sprocket.

Also, upgrade the sprocket firmware if the issue persists:

Upgrade the Sprocket firmware using the HP sprocket app. HP regularly releases firmware updates.

  1. Make sure the Sprocket is charged 50% or more.

  2. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  3. On your mobile device, open the HP sprocket app.

  4. Tap the Menu icon, and then tap the sprocket .

  5. Tap Printers , and then tap your sprocket in the list.

    The Sprocket information screen displays.

  6. Look for a firmware upgrade.

    • If a firmware upgrade displays , tap Get Firmware Upgrade , and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display , the Sprocket firmware is up-to-date.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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