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Summer10
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Message 1 of 4
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Won’t charge and turn on

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Luna pearl

I just a sprocket yesterday for Christmas and I put it on charge the red light came up then after 10 minutes it turned of it been in charge for at least 5+ and it won’t turn on it’s a Luna pearl 

 

what shall I do !!??

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Betty0610
HP Support Agent
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@Summer10

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Let's reset the Printer here:

 

  1. Turn on the printer.

  2. Locate the Reset button near the charging port.

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Summer10
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Well what you need to do is press the reset button for about three seconds then Plug it into the wall socket not any others just the wall and leave it for a while 

this happed to me to aswell

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Betty0610
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@Summer10

 

I understand. Is the issue been taken care off now?


I am an HP Employee

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