Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I just a sprocket yesterday for Christmas and I put it on charge the red light came up then after 10 minutes it turned of it been in charge for at least 5+ and it won’t turn on it’s a Luna pearl
what shall I do !!??
Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers.
Let's reset the Printer here:
Turn on the printer.
Locate the Reset button near the charging port.
Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The printer resets and turns off.
Let me know if this helps.
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Have a great day!
I am an HP Employee
Well what you need to do is press the reset button for about three seconds then Plug it into the wall socket not any others just the wall and leave it for a while
this happed to me to aswell
I understand. Is the issue been taken care off now?
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