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03-17-2023 08:42 PM - edited 03-17-2023 08:43 PM
Printer is fully charged and powers on. I paired it to 2 android phones and I get to the print queue stage and nothing happens.
I read the HP service advice to reset the device by holding the reset button for 3 seconds. The printer rebooted and now will not power on again. No lights, just dead! When I charge it the red charge light turns on.
I have only used it to print about 3 photos. Really looks like a dud product with all the faulty reviews.
03-21-2023 07:43 AM
03-21-2023 11:07 AM
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
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