I cannot help directly - I don't have one of these little printers.
Please open a case with HP Technical Support.
Use the serial number of the device to submit the case (do not post that information here).
In those areas where Chat is an option, Chat service hours are likely restricted.
Chat is not available in every region.
In the event that Chat is not available in your region: Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
USA / Canada: HP posts your regional contact information after you submit an online case. Use the serial number of the device to submit the case to HP.
“Everywhere” Contact Information - HP Technical Support