keyboard will not work

[Robbyj9917]

keyboard will not work

[Pallipurath]

Hi @Robbyj9917 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are unable to use the WiFi. However I would request you to please follow the belows steps

HP laptop keyboard is not working, there are several generic troubleshooting steps you can try to resolve the issue:

Restart Your Computer:

Sometimes a simple restart can resolve hardware conflicts or temporary issues.
 

Check for Physical Damage:
 

• Inspect the keyboard for any visible physical damage or debris that might obstruct key movements.

Reconnect or Test with an External Keyboard:

• If possible, connect an external keyboard via USB to check if the issue is specific to the built-in keyboard.
• This can also help you continue work while troubleshooting further.

Update or Reinstall the Keyboard Driver:

• Go to Device Manager (press Win+X and select Device Manager).
• Expand the "Keyboards" section.
• Right-click on your keyboard driver and select "Update driver." Choose "Search automatically for updated driver software."
• If the problem persists, try uninstalling the driver and restarting your laptop to let Windows reinstall it automatically.

Check Keyboard Settings:

• Ensure that the correct keyboard layout is selected.
• In Windows, go to Settings > Time & language > Language, and check the input method.

Adjust Power Settings:

• Sometimes power settings affect the functionality of keyboard and USB ports.
• Go to Power Options in the Control Panel, check the settings under "Change advanced power settings," and ensure the keyboard is set to maximum performance

Run Windows Troubleshooter
 

• In the Windows search bar, type "Troubleshoot" and open the Troubleshoot settings.
• Run the troubleshooter specifically for keyboard issues.

Perform a System Restore:

• If the issue started after a recent update or software installation, you can perform a system restore to revert the changes.

Check for BIOS Updated
 

Reset the Keyboard:

Turn off the laptop and wait a few minutes.

• Power it back on and try using the keyboard again.

Take care and have an amazing day!