not turning on

[kkpalik]

I have had my sprocket 200 plugged in for a little while and it still won’t turn on. It won’t even show a red light. What should I do?

[Jay_G24]

Hi @kkpalik,

I'd like to help!

Try the below suggestions -

Charge the printer

The battery might not have enough power to turn on. Charge the printer for at least 30 minutes, disconnect it, and then turn on the printer.

1. Connect the USB cable to the printer, and then connect the other end to a power source with at least 2 AMPs, such as a wall adapter or USB-capable power strip.

   

2. Charge the printer for at least 30 minutes or until the Charging Indicator light turns green.

3. Disconnect the USB cable from the printer.

4. Turn on the printer.

   • If the printer turns on, you do not need to continue troubleshooting. To avoid overheating the battery in the future, let the printer cool down between print jobs and keep it in a cool, dry environment when you are not using it.

   • If the printer does not turn on, continue to the next step.

 Reset the printer

If the printer does not turn on when you press the Power button, reset the printer to clear any errors.

1. Remove the paper cover.

   

2. Locate the Reset button.

   

3. With a paperclip or pin, press and hold the Reset button for 3 seconds.

   The printer resets.

4. Replace the paper cover, and then turn on the printer.

   • If the printer turns on, you do not need to continue troubleshooting. To avoid overheating the battery in the future, let the printer cool between print jobs and keep it in a cool, dry environment when you are not using it.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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