paper jam

[Vulcan02]

Sprocket Studio keeps coming up paper jam when trying to print. The paper moves about 1/8 inch. Have changed paper from a stack to single always comes up jammed when it's not.

[Irfan_06]

Hi @Vulcan02,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Sprocket Studio consistently reports a paper jam despite the paper moving slightly and no visible obstruction, here are some troubleshooting steps to resolve the issue:

1. Check the Paper Tray

• Ensure the paper is properly loaded in the tray. Adjust the guides to align snugly with the paper.
• Use only HP Sprocket Studio Photo Paper, as other paper types may cause feeding issues.
• Verify that the glossy side of the paper is facing up.

2. Inspect the Printer for Obstructions

• Turn off the printer and disconnect it from power.
• Open the paper tray and inspect for any debris, torn paper, or blockages.
• Use a flashlight to carefully examine the rollers inside the printer.

3. Clean the Rollers

• Dust or residue on the rollers can cause paper jams.
• Dampen a lint-free cloth with water and gently clean the rollers.
• Rotate the rollers manually (if possible) to ensure thorough cleaning.

4. Check the Paper Path

• Open the rear access or any other accessible panel to inspect the paper path.
• Look for any obstructions or misaligned parts.

5. Test with a Different Paper Pack

• Replace the current paper with a new pack to rule out defective or curled sheets.
• Ensure the paper is not bent, creased, or sticking together.

6. Update the Firmware

• Connect the Sprocket Studio to your mobile device and open the HP Sprocket app.
• Check for firmware updates in the app and install any available updates.

7. Reset the Printer

• Turn off the printer and unplug it for 60 seconds.
• Plug it back in and turn it on.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support